At baloden.cc, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.
30-Day Return and Exchange Policy
Customers may request a return or exchange within 30 days of receiving their order.
To be eligible for a return or exchange, items must:
- Be returned within 30 days of delivery.
- Be unused, unworn, and in their original condition.
- Include original packaging, accessories, manuals, and any accompanying materials.
- Not show signs of misuse, damage, alteration, or excessive wear.
We reserve the right to deny returns that do not meet these eligibility requirements.
Non-Returnable Items
The following items may not be eligible for return or exchange:
- Products damaged through improper use or handling.
- Items returned without prior authorization when required.
- Products missing major components or original packaging.
- Clearance, final-sale, or otherwise designated non-returnable items, where permitted by law.
Return Process
To initiate a return or exchange, please contact our customer support team and provide your order number along with details regarding the item you wish to return.
Once your request has been reviewed and approved, return instructions will be provided.
Return Address
Baloden LLC
22735 BLUEBIRD LN
GRAND TERRACE, CA 92313
United States
Please do not return products without first contacting customer support, as this may delay processing.
Refunds
After the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used for the purchase. Depending on your financial institution or payment provider, processing times may vary.
Refunds may be reduced or denied if returned items do not meet the eligibility requirements outlined in this policy.
Exchanges
Customers may request an exchange for eligible items within the 30-day return period. Exchanges are subject to product availability at the time the request is processed.
If a replacement item is unavailable, a refund or alternative resolution may be offered.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery. We may request photographs or additional information to assist with the evaluation and resolution process.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Email:
mary@baloden.cc
support@baloden.cc
Phone:
(857) 867-3318
By placing an order through baloden.cc, you acknowledge and agree to the terms of this Return and Refund Policy.